Return & Refund Policy



Return & Refund Policy

1. Return Policy Overview

Products purchased directly from Lynac.com may be returned within 30 days of delivery, subject to the conditions outlined below. Returns after 30 days will not be accepted unless the product has manufacturer defects or verified quality issues. In such cases, the return must be inspected and approved by Lynac prior to acceptance.

Important Note for Lithium Batteries:
Lithium batteries are eligible for return or exchange within 7 days of delivery. Customers are advised to keep the original packaging in case a return becomes necessary.

2. Return Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

  • The product must be unused, unmodified, and undamaged
  • The product must be returned in its original packaging
  • Proof of purchase must be provided
  • A Return Material Authorization (RMA) number must be issued by Lynac prior to shipping

Modified products will not be accepted under any circumstances. Any alterations will void the warranty. Modified items returned to Lynac will be shipped back to the customer at the customer’s expense.

If the product was purchased from an authorized third-party retailer or seller, please contact them directly to arrange a return.

3. How to Initiate a Return

Step 1: Contact Lynac Customer Support to request authorization for a return. Provide your order number, product details, and reason for the return.

Step 2: If the return is approved, you will receive an RMA number and a prepaid return shipping label. The RMA number must be clearly marked on the return package, and a copy of the dated proof of purchase must be included inside the package.

Step 3: For quality or warranty-related issues beyond the 30-day standard return period but within the warranty window, Lynac will provide packaging and safety instructions for returning the product. Do not ship the product until these instructions are received.

Products returned without prior RMA confirmation will not be processed. Unauthorized returns will be returned to the sender.

4. Return Shipping Costs

Lynac will pay for return shipping only under the following conditions:

  • The product was damaged during shipping or warehouse handling
  • The product has confirmed manufacturing defects
  • An incorrect product was delivered
  • The product delivered was not ordered by the customer

For all other return scenarios, including those based on customer preference, the customer will be responsible for return shipping costs. These costs may vary by location. Any customer-paid shipping charges may be deducted from the final refund.

5. Refund Policy

For returns not related to defects, shipping damage, or incorrect product delivery, and made within the 30-day window, a restocking fee of 10 to 15 percent will be applied.

Refunds will be issued within 7 to 10 business days after the returned item has been received and inspected. Customers will receive an email confirmation once the refund has been processed.

If you do not receive your refund within 10 business days of notification, please contact Lynac Customer Support.

6. Contact for Returns and Support

Email: support@lynaclithium.com

FAQ

Here is a matching FAQ section for your Return & Refund Policy, written in a professional and user-friendly tone that aligns with the revised policy:

Return & Refund – Frequently Asked Questions (FAQ)

1. How long do I have to return a product?

You have 30 calendar days from the date of delivery to request a return for most Lynac products. For lithium batteries, the return or exchange window is 7 days from delivery.

2. Can I return a product after 30 days?

Returns after 30 days are only accepted in cases involving verified product defects or quality issues. These require inspection and approval by Lynac before acceptance.

3. What are the return conditions?

To qualify for a return:

  • The item must be unused, unmodified, and undamaged
  • It must be returned in its original packaging
  • A valid proof of purchase is required
  • An RMA (Return Merchandise Authorization) must be issued by Lynac prior to shipment

4. How do I start a return?

Contact Lynac Customer Support with your order number and reason for return. If eligible, we will issue an RMA number and provide a return shipping label along with instructions.

5. Do I need to keep the original packaging?

Yes. Especially for lithium batteries, we recommend keeping the original packaging during the return window. This helps ensure safe transportation and speeds up the return process.

6. Who pays for return shipping?

Lynac covers the cost of return shipping if:

  • The product was damaged during delivery
  • There is a verified product defect
  • An incorrect or unordered product was delivered

In all other cases, including change-of-mind returns, the customer is responsible for return shipping costs. These costs may be deducted from the refund amount.

7. Is there a restocking fee?

Yes. For returns not related to defects or delivery issues, a restocking fee of 10 to 15 percent will be deducted from the refund.

8. When will I receive my refund?

Refunds are issued within 7 to 10 business days after the returned item is received and passes inspection. We will notify you by email once the refund has been processed.

9. Can I return a modified product?

No. Modified products are not eligible for return or refund and will be sent back at the customer’s expense. Modifying the product also voids the warranty.

10. What if I purchased from a third-party seller?

If you bought your Lynac product from an authorized retailer or third-party seller, please contact them directly to initiate a return.